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Customer Service Policy

South Essex Community Council is committed to providing services in which all individuals are treated with respect and dignity. SECC has the responsibility to ensure the provision of equitable and supportive client services.


The purpose of this document is to describe the policy of the board of Directors regarding the provision of service to clients of the Council.


It is the policy of the South Essex Community Council to provide services in a friendly and supportive environment that respects the dignity of each individual regardless of race, ethnicity, gender, sexual orientation, citizenship, creed, marital status, receipt of public assistance, record of offenses, age or disability.

This policy applies to all person who deal with members of the public on behalf of South Essex Community Council, whether the person does so as an employee, volunteer, Board member, student on placement or otherwise and all persons who participate in developing policies, practices and procedures governing the provision of programs and services to members of the public.

Policy Implementation

The implementation of this policy shall be responsibility of the Executive Director who shall develop operational policies for all staff in accordance with agency standards and other legislative requirements as outlined by the Province of Ontario (i.e.AODA).

Download Procedure Document