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Yamila Nahar

Determined, dynamic, and dedicated individual
  • Leamington, Canada
  • December 19, 2017

Interests and passions consist of sustainable tourism, community enhancement, and languages.

My native language is English, and I'm fluent in Bengali and Spanish. I have an intermediate level understanding of Hindi and Urdu.

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E-mail
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Phone Number
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Education

Tourism and Travel Diploma @ Centennial College
Jan 2015 — Dec 2015
English and Psychology Bachelors Degree @ University of Toronto
Sep 2011 — Dec 2014

Experience

Customer Care Agent @ Itravel2000
Dec 2015 — Current
• Resolve customers service or billing complaints by completing appropriate steps such
as, exchanging merchandise, refunding money, and/ or adjusting bills
• Confer with customers via email/ telephone to provide clarification regarding products.
• Complete tasks such as assigning files, fraud investigation, and ticketing.
Builder @ Habitat for Humanity
Jun 2015 — Jul 2015
• Participate in applied social justice learning environments
• Complete the build of roof and patios as a team
• Work to provide a safe home to a family in need
Turtle Conservationist @ Vida Verdiazul
Jan 2013 — Mar 2013
• Provide clear & precise knowledge to interested tourists
• Be active in nightly turtle nesting patrols
• Responsible for hourly checks of the turtle hatchery
Store Lead @ The Children's Place
Aug 2012 — Jun 2015
• Enforce teamwork & customer service to the staff through leadership
• Completed daily opening & closing cash counts and deposit routine
• Respond to customer complaints & ensure customer satisfaction

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