An Important Message Regarding Service Delivery
South Essex Community Council (SECC) is taking the health and safety of clients, staff and volunteers very seriously during these uncertain times.
We have been actively monitoring the COVID-19 pandemic and have increased our cleaning and sanitation efforts in recent weeks. We want to assure you that we have done whatever we can to make our facilities safe.
We know that SECC is an important service for many in our community and we are committed to serving our clients during this crisis. With that in mind, we have made some additional adjustments to service delivery in order to meet your needs while keeping you safe and keeping our staff healthy.
All of our locations in Leamington, Kingsville and Windsor are closed to the public, but our staff are ready to assist you via telephone, email, text or video conference. A small group of staff are answering our main line and directing calls while the rest are working from home. Those working from home continue to assist clients needing employment and settlement assistance, as well as community supports such as Security Check and information and referral.
We continue to provide transportation services for essential medical appointments only, as well as hot meals for those on our Meals on Wheels program.
All group activities remain suspended until further notice. These include:
- Adult Day Program
- Care for Newcomer Children
- Citizenship Classes
- Language and Literacy Classes
- Newcomer Youth Program
- SPARK After School Program
Clients in these programs should stay tuned for details on future video conferencing and remote learning options. Your teachers will be in touch or you can follow us on Facebook, Instagram and Twitter for updated information.
Keep the Heat applications and the Income Tax Clinic also remain suspended at this time.
SECC is committed to ensuring that those who are most vulnerable in our community continue to receive the supports they need. Starting March 24, 2020 SECC will also offer emergency food assistance to low income individuals, families and seniors who would otherwise depend on the food bank and other community meals to help maintain their nutritional needs. SECC is working with other community partners such as the Unemployed Help Centre and The Southwestern Ontario Gleaners to put food baskets together. Those in need are asked to call SECC’s main line: 519-326-8629. Staff will conduct a quick needs assessment and make arrangements for a food basket to be delivered to the front door or porch of your residence. SECC is also a member of the Emergency Food Action Coalition (EFAC), a group of businesses and service providers who have come together to determine a way forward to ensure food security for the most vulnerable during the COVID-19 crisis. More information will be forthcoming. Those with the financial means to help can donate through United Way at www.weareunited.com/COVID-19.
If you are in a position to help financially support vulnerable seniors receive hot meals during this time or if you would like to donate a grocery gift card for people in need, please call our main line or visit our website (www.secc.on.ca) to make a donation.
These arrangements will be in place until at least April 5, 2020.
Anyone needing to access services is asked to call the main line at 519-326-8629 to make arrangements for a virtual appointment or assistance via telephone. You can also visit our website: www.secc.on.ca
Anyone currently on service will be contacted by their Case Manager, Settlement Worker or Employment Consultant to make arrangements for continued services during this time and to check in with you.
Any further changes to services will be communicated to clients and the public. The SECC Leadership Team is meeting daily to assess this quickly evolving situation.
We know this is a stressful time for everyone. If you find yourself in need, please reach out to us through the website or by telephone. We will do everything we can to assist you in a way that we can.
We thank the community for its continued support during these very challenging times.
In the meantime, we encourage you to take the recommended steps to stay healthy and prevent the spread of COVID-19. For more information, please visit or call:
Windsor-Essex County Health Unit